Fully Managed Workstation Solution

Introduction

The Fully Managed Workstation Solution is designed to proactively maintain workstations by delivering regular maintenance, monitoring, management, unlimited remediation, helpdesk and emergency support.  All fully managed services are delivered by our 24/7 Network Operations Center, and are designed to reduce the likelihood and impact of an unwanted technology failure, while resolving any identified issues, for a fixed monthly price.

Services Summary

The Fully Managed Workstation Solution includes the following services:

  • Advanced Performance Monitoring
  • OS & 3rd Party Patch Management
  • Scheduled Preventative Maintenance
  • Managed Anti-Virus
  • Unlimited Remote & Onsite support

 

The following services are not included in the Fully Managed Workstation Solution:

  • All hardware or replacement parts
  • Training
  • Hardware or software upgrades
  • Relocation services
  • Any unexpected item not explicitly included in the scope of services

 

Out of scope activities will be billed at our hourly rate.  Cloud MSG’s service department will contact the customer for approval before performing any out of scope task.

 

Scheduled Preventative Maintenance

Regular preventative maintenance required to maintain the basic operation of Windows workstations, including:

  • Windows Patch Management
  • 3rd Party Patch Management
  • Disk Defragmentation
  • Delete Temp files
  • ChkDsk
  • Sync-time with DC
  • Change Local Admin Password
  • Clean Windows Update Cache
  • Backup Registry
  • Create Restore Point
  • Disable UAC
  • Run CleanManager
  • Enable/Disable Windows Firewall

 

Quarterly License & Asset Reporting

We will audit included software licenses & assets and regularly report on current status, changes, and potential violations.  On a quarterly basis, the following reports will be delivered to the Primary Customer Contact:

  • Executive Summary Report
  • Hardware Asset Report
  • Software License Report

 

Managed Anti-Virus

Cloud MSG’s integrated Anti-Virus solution allows our NOC to actively monitor, manage, and update deployed devices, ensuring that your business is protected and secure.  Managed Anti-Virus includes:

  • Signature updates
  • Status & Threat monitoring
  • Scheduled scans
  • Software updates
  • Quarterly Status & Threat reporting
  • Remediation of issues preventing the installation or performance of Managed Anti-Virus

Unlimited Remote & Onsite support

Cloud MSG will remediate issue related to the covered devices, identified either via monitoring & notification, or those initiated through contacting the Service Desk.  In both cases, a service ticket will be created and prioritized based on severity.  The service desk will attempt to resolve the issue remotely, escalating to level 2, then level 3 engineers as required.  If the issue cannot be resolved remotely, a field technician will be dispatched.