Proactive Workstation Solution

Introduction

This document describes in detail the services delivered to workstations under Cloud MSG’s Proactive Workstation solution.  The Proactive solution is designed to proactively maintain workstations by delivering regular maintenance, monitoring, and management.  All proactive services are delivered by our 24/7 Network Operations Center, and are designed to reduce the likelihood and impact of an unwanted technology failure for a fixed monthly price.

Services Summary

Proactive Workstation includes the following services:

  • Advanced Performance Monitoring
  • OS & 3rd Party Patch Management
  • Scheduled Preventative Maintenance
  • Managed Anti-Virus

 

The following services are not included in the Proactive Workstation plan:

  • All hardware or replacement parts
  • Remediation of identified issues
  • End user support/help desk services
  • Training
  • Hardware or software upgrades
  • Backup restoration & recovery
  • Relocation services
  • Virus/Malware removal
  • Any unexpected item not explicitly included in the scope of services

 

Out of scope activities will be billed at our hourly rate.  Cloud MSG’s service department will contact the customer for approval before performing any out of scope task.

Scheduled Preventative Maintenance

 

Regular preventative maintenance required to maintain the basic operation of windows workstations, including:

  • Windows Patch Management
  • 3rd Party Patch Management
  • Disk Defragmentation
  • Delete Temp files
  • ChkDsk
  • Sync-time with DC
  • Change Local Admin Password
  • Clean Windows Update Cache
  • Backup Registry
  • Create Restore Point
  • Disable UAC
  • Run CleanManager
  • Enable/Disable Windows Firewall

 

Quarterly License & Asset Reporting

 

We will audit included software licenses & assets and regularly report on current status, changes, and potential violations.  On a quarterly basis, the following reports will be delivered to the Primary Customer Contact:

  • Executive Summary Report
  • Hardware Asset Report
  • Software License Report

Managed Anti-Virus

Cloud MSG’s integrated Anti-Virus solution allows our NOC to actively monitor, manage, and update deployed devices, ensuring that your business is protected and secure.  Managed Anti-Virus includes

  • Signature updates
  • Status & Threat monitoring
  • Scheduled scans
  • Software updates
  • Quarterly Status & Threat reporting
  • Remediation of issues preventing the installation or performance of Managed Anti-Virus

* Please note, manual removal of malware/virus infection is not included and will be billed at Cloud MSG’s hourly rate.