We continue to remain open and support our customers during the COVID-19 outbreak. Learn More

Next-generation IT management services

Elevating Business Operations with Customized Conversational AI

Our conversational AI is not just a technology; it's a business transformation tool. Tailor-made for industries like law, real estate, engineering, and financial services, our AI solutions are designed to understand and adapt to the unique needs and language of each sector.

Ready for AI-Driven Excellence?
Join the ranks of successful organizations that have transformed their operations with our conversational AI. Contact us today and take the first step towards a more efficient, innovative future.

Your challenges, our expertise.

We understand that each organization is unique, with its own set of challenges and procedures. That's why our conversational AI is more than a one-size-fits-all solution – it's a bespoke service designed to align with your specific HR and IT requirements. By automating routine inquiries and tasks, we free up your human talent to focus on what they do best: thinking, creating, and innovating.

While we offer robust out-of-the-box flows, our strength lies in customization. We meticulously craft your solution to align with your company's specific protocols and workflows. This ensures that every piece of information shared is precise, up-to-date, and in perfect harmony with your organizational practices.

With the integration of RAG (Retrieval-Augmented Generation), we empower people to interact with your data through their queries. This provides a dynamic experience for your customers or employees that always provides the most up to date information. As your organization grows and changes, so does our AI, continually learning and adjusting to maintain alignment with your evolving needs.

Branded, US-based help desk.

Imagine a service desk that not only solves problems but also enhances your brand's reputation. That's our promise. As your outsourced partner, our US-based agents handle all your IT service needs with a blend of professionalism and brand alignment, ensuring every interaction is a positive reflection of your ethos.

CloudMSG keeps your data secure

Custom-Tailored AI for Precision and Relevance

CloudMSG specializes in customizing Large Language Models (LLMs) to fit your organization's unique linguistic and operational needs. Our approach ensures that the Natural Language Understanding (NLU) engine not only comprehends your industry's jargon but also aligns with your company's communication style and protocols. Experience AI that speaks your language, designed to integrate flawlessly with your business processes.

CloudMSG applies industry-specific experience

Efficiency Redefined: Auto-Resolving with Accuracy

Empower your business with AI that auto-resolves 70% of requests. This high efficiency is not just about handling inquiries – it's about transforming the way you operate. By working with CloudMSG to offload a substantial volume of routine tasks to our AI, your team can focus on areas where human insight and creativity are indispensable. Elevate your operational efficiency and customer experience to new heights.

CloudMSG ensures system availability

Expert Onshore Support: The Human Touch in AI

While our AI handles the bulk of routine requests, our onshore agents are always ready to step in for more complex or sensitive issues. These professionals are not just efficient; they are a testament to our commitment to quality and professionalism. Trained extensively in your specific industry, our agents ensure that every interaction reflects the high standards your business upholds.

Ready to get started?

Get in touch with one of our solutions architects.