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How IT teams deliver
user support.

The AI-enabled managed helpdesk for enterprise IT organizations to delight users and drive organizational productivity.

Talk to an expert

Our managed helpdesk makes
supporting your workforce a breeze.

CloudMSG endpoint administration

AI Support Experience

Self-learning conversational AI that can help users across all of your support channels.

CloudMSG endpoint administration

Expert Live Agents

Highly qualified US-based IT helpdesk agents to triage and escalate requests.

CloudMSG endpoint administration

Strategy Development

Leverage our helpdesk expertise to guide your team on best-practices, automation, and user experience.

Drastically improve your support experience, and start resolving user issues in seconds.

Traditional support model

Slow, reactive IT support
Poor user adotpion & satisfaction
Expensive MSPs or internal IT
Inefficient manual processes

Cloud's managed helpdesk

Auto-resolve 70%+ of issues with AI
Delight users with an intuitive experience
Save millions on IT support costs
Streamline operations & automate workflows

But don't just take our word for it...

We love our customers—here’s what they have to say about us!

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“Would recommend to any size business”

Several years of competent professional service, would recommend to any size business that wishes 24⁄7 IT stability.

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William Swackhamer


“Wonderful service and great job”

Once again, wonderful service and great job. Kept me constantly updated on progress throughout the entire process.

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Warren Trumble


“We have always had a great experience”

Jacob comes out frequently to help our office. He is always friendly, prompt, and quick to take care of any computer issues we are having. We have always had a great experience with Cloud!

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“Response time is immediate”

I’ve been using cloud for hardware and support since 2016. Response time is immediate. I have 2 offices, my staff and I are not the best IT informed so it has been great to have these people behind us.

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“Great to work with”

Very knowledgeable crew, great to work with and most importantly, solve the issues!

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Marjorie Mayo


“Excellent company to deal with”

Cloud Managed Services Group are an excellent company to deal with. They are very professional. They respond quickly to any issues that arise.

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Chad Smalley


“Best IT techs”

Best IT techs in town! I highly recommend their services.

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Britney Mott


“Amazing organization!”

Amazing organization! Great people, very knowledgeable, they always go over and beyond to help their customers!

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Sarabeth Fetter


“Always provides excellent service”

Whether it is questions about or issues with our server, websites or computers, Cloud always provides excellent service.

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Grace Cardenuto

Grow your business with CloudMSG

Don't settle for less than
a trusted leader in managed
IT services

Small and medium-sized businesses have relied on CloudMSG for over 15 years. For each client we strive to provide a seamless IT experience with a positive ROI.


Combined experience


IT management cost savings


Tickets resolved per year

Ready to get started?

Get in touch to talk to an IT expert, or watch our 2-minute demo.